Privacy Policy

FregateLab ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, and training programs.

By using our services, you consent to the data practices described in this policy. If you do not agree with the terms of this privacy policy, please do not access our services.

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number)

• Company or organization name

• Job title and professional information

• Billing and payment information

• Account credentials for our platforms

• Communication preferences

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device and browser information

• IP address and location data

• Pages visited and time spent on our site

• Referring website addresses

• Cookies and similar tracking technologies

Training and Service Data

During training programs or service engagements, we may collect:

• Training progress and completion data

• Feedback and survey responses

• Project-related information you share with us

We use the information we collect to:

• Provide, maintain, and improve our services

• Process transactions and send related information

• Deliver training programs and track progress

• Communicate with you about services, updates, and promotions

• Respond to your inquiries and provide customer support

• Personalize your experience and deliver relevant content

• Analyze usage patterns to improve our offerings

• Comply with legal obligations

• Protect against fraudulent or illegal activity

We will not sell your personal information to third parties.

We may share your information in the following circumstances:

Service Providers

We may share information with third-party vendors who perform services on our behalf, such as payment processing, email delivery, hosting, and analytics. These providers are contractually obligated to protect your information.

Business Transfers

If FregateLab is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect our rights or the safety of others.

With Your Consent

We may share your information with third parties when you have given us explicit consent to do so.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest

• Regular security assessments and updates

• Access controls and authentication measures

• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to:

• Provide our services to you

• Comply with legal obligations

• Resolve disputes and enforce agreements

• Fulfill the purposes outlined in this policy

When your information is no longer needed, we will securely delete or anonymize it.

For training program participants, we may retain completion records and certificates indefinitely for verification purposes.

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you

• Correction: Request correction of inaccurate or incomplete information

• Deletion: Request deletion of your personal information

• Objection: Object to certain processing of your information

• Portability: Request a copy of your data in a portable format

• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@fregatelab.com. We will respond to your request within 30 days.

Our website uses cookies and similar tracking technologies to:

• Remember your preferences and settings

• Understand how you use our website

• Improve our services and user experience

• Deliver relevant content and advertisements

Types of Cookies We Use:

• Essential Cookies: Required for basic website functionality

• Analytics Cookies: Help us understand how visitors interact with our site

• Functional Cookies: Remember your preferences and settings

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

Our website may contain links to third-party websites, services, or applications. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer your information internationally, we take appropriate safeguards to ensure your information remains protected.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. We encourage you to review this policy periodically.

Your continued use of our services after changes to this policy constitutes acceptance of the updated terms.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Inquiries: privacy@fregatelab.com

General Inquiries: hello@fregatelab.com

Data Protection Officer

FregateLab

Abuja, Nigeria

We are committed to resolving any complaints about our collection or use of your personal information. If you have a complaint, please contact us first, and we will work to resolve your concerns.